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Your hub for booking and travel information.

Booking & Reservations

Yes. For long distance trips, pricing is based on a minimum of four passengers. Groups with fewer than four passengers will be charged the equivalent four-passenger fare.

Yes. You can book online or by phone.

Online Booking: Visit the City Connect website, select your trip, choose your travel date and time, and securely pay using a debit or credit card. A confirmation email will be sent once your booking is complete.

Phone Booking: Prefer to speak with someone? Call our toll-free reservation line at (888) 676-1403, and a representative will assist you with your booking and payment.

Reservations must be paid for at the time of booking to secure your seat. For best practice, It's recommended to book early to guarantee your date and time.

We recommend booking as early as possible, especially during holidays, cruise departures, school breaks, and peak travel seasons. However, last-minute bookings may be available based on driver availability.

Yes. You can book one-way or round-trip service depending on your travel needs. However, each trip must be booked separately since you’ll need to enter the specific pickup and drop-off addresses for each direction.

On-Board Information

We want you to feel at home while traveling between cities. Every City Connect vehicle is clean, spacious, and well-maintained, equipped with:

  • USB outlets to keep devices charged

  • Reclining seats with adjustable armrests and ample legroom

  • Air conditioning for your comfort

  • Safety belts with shoulder and lap harness straps for added protection

Our goal is to make every journey  — comfortable, connected, and relaxing.

Our modern shuttles can accommodate up to 10 passengers with luggage or up to 14 passengers with little to no luggage. Vehicles feature spacious seating, generous legroom, and under-seat storage for a comfortable ride.

Luggage capacity depends on the vehicle selected and the number of passengers traveling. Contact us if your group has oversized items or extra luggage so we can recommend the appropriate vehicle.

Child seat availability may vary by route and driver. Please request any child seat requirements when booking so arrangements can be made in advance.

*Reminder: Any adult, child, or car seat occupying a seat is subject to the standard fare.

Local & Long Distance Travel

Local trips cover travel within South Florida only.

Long-distance trips cover travel between South Florida and major cities across Florida 

City Connect provides private transportation to/ from these locations:

  • Hotels and resorts
  • Vacation rentals (Airbnb, etc.)
  • Private homes, apartments, and condos
  • Airports
  • Cruise ports
  • Theme parks and Attractions
  • Beaches
  • Sporting events and concert venues
  • Other destinations across Florida

City Connect provides private transportation to/ from these cities:

  • Miami 
  • Orlando
  • Tampa
  • Jacksonville
  • Daytona Beach
  • St. Petersburg
  • Port St. Lucie
  • Fort Myers
  • Naples
  • Key West
  • And the surrounding areas of these cities

City Connect provides private transportation to/ from these cities:

  • Miami 
  • Fort Lauderdale
  • West Palm Beach
  • Miami Beach
  • Hollywood
  • Boca Raton
  • Doral
  • Coral Gables
  • Weston
  • Davie
  • and all surrounding cities and areas 

General Information

Car Seats & Strollers

Stroller’s can come on board at no extra charge. However, non-collapsible strollers are not accepted. Car seats welcomed as well. As a reminder car seats will be charged the regular fare since it will take up a seat. 

Enjoy traveling with peace of mind knowing your little ones essentials are accommodated!

Pets

Pets are not allowed on board with the exception of service animals. Please give us a call before booking so we can accommodate your needs. Unfortunately, no other animals are permitted. Thank you for your understanding!

On Board General Rules

  • No weapons, alcohol, and/ or drugs anywhere on board,  including in your luggage.

  • No disturbing  behavior. No screaming or loud music.

  • There’s no smoking allowed. Vape, Marijuana, cigarettes, etc. NOT ALLOWED.

Weather & Traffic Alerts

Traffic accidents, road closures, construction, or severe weather may occasionally cause delays or cancellations. If your trip is affected, City Connect will provide updates and travel options via text, email, or phone. Please ensure your contact information is accurate when booking.

Lost & Found

If you’ve misplaced an item during your trip, please fill out the form below:

Lost & Found Request.

We’ll make every effort to locate and return your belongings. However, please note that City Connect is not liable for lost or damaged items or baggage, so we recommend keeping valuables with you at all times.

Passengers with Disabilities

Our drivers can assist with boarding, exiting, seating, and luggage upon request. While our vehicles do not have dedicated wheelchair storage, some collapsible wheelchairs may be accommodated depending on available space. Please contact us in advance if you require assistance or plan to travel with a wheelchair.

Delays

City Connect is not liable for delays or cancellations caused by factors such as traffic, road conditions, or weather, which are beyond our control.

If we fail to provide timely and reliable service due to issues within our control, we may offer refunds.

Refunds/ Cancellations

For any cancellations or changes, we may offer refunds. City Connect offers refunds in the form of a voucher that can be applied to your next trip with us. This allows you the flexibility to plan your future trip while ensuring you don’t lose out on your investment.

We appreciate your understanding and look forward to welcoming you back soon!

Departure Times

Please ensure you are ready at least one hour prior to your departure time. For instance, if your departure is scheduled for 8:00 AM, you should be prepared by 7:00 AM.  We will notify you via call or text, 30 minutes before arrival.

Got more questions?

For more details and clarifications, please refer to our Terms & Conditions and Privacy Policy.